SmartSupply AI

Centrica PLC — Demo Access

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Centrica PLC

Energy Customer

Customer Ops Specialist

Customer Ops Manager

Field Force Manager

Sarah

Agent Operations Specialist

Human-in-the-loop decisions — proactive interventions, escalations & approvals

urgent

Customer on-hold

queued

Medium priority

when ready

Low priority

flagged

Vulnerable customers

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Account	Risk Score	Primary Driver	Notice Period	Action