Field Operations
Jobs Completed
1,422/2,484
+8% vs yesterday
Schedule Adherence
87%
614 engineers behind
Safety Compliance
100%
0 gates skipped today
First-Time Fix
91%
+3% this week
Revenue (Upsell)
£48,220
231 leads captured today
AI Engagement
94%
4,832/5,000 engineers active
Traffic Incidents — 3 Active (M1 J28-30, A329 Reading, M6 J15-16)
11 engineers affected across 3 incidents. 6 departed early (AI-prompted), 5 notified customers, 2 require rescheduling.
Escalation Feed
2 activeReading Anomaly — J. Baker (Job 3)
CO reading of 142 ppm logged (threshold: 100 ppm). Engineer notified to re-test and ventilate. Awaiting follow-up reading.
Schedule At Risk — P. Williams
Running 35 min behind after extended PCB replacement. Final job (Hive install) may breach 17:00 window. Customer notification recommended.
Resolved — Parts Shortage (M. Thompson)
WB-IGN-3042 unavailable at branch. AI rerouted engineer to secondary depot. 12 min delay absorbed.
Schedule Adherence
187 jobs at risk of breaching appointment window
AI Agent Performance
Commercial Performance
Today's upsell activity671
Opportunities Presented
231
Interested
181
Maybe
259
Not Now
HomeCare Cover
£23,460
120 leads · 34% conversion
Hive Smart Heating
£16,840
71 leads · 28% conversion
Heat Pump Assessment
£7,920
40 leads · 22% conversion
Parts Availability — Tomorrow
714 pending18,642
Confirmed Available
714
Pending Delivery
23
At Risk (overdue)
VL-PCB-8735 — Vaillant ecoTEC Pro PCB
For T. Hughes (Job 2, Aisling Murphy) · Expected yesterday
HIV-AH2-KIT — Hive Active Heating Kit
For M. Khan (Job 4, Property install) · Expected yesterday
WB-IGN-3042 — Ignition Electrode (×3)
For depot stock replenishment · ETA 07:30 tomorrow
LG-E470-G — residentialTS2 Gas Meter (×4)
For depot stock · ETA 09:00 tomorrow
23 overdue parts affecting 19 jobs may require rescheduling if not received by 07:00. AI has identified backup suppliers with same-day delivery for 21 of 23.
Performance Leaderboard
3-month rolling · May–Jul 2026Composite score: first-time-fix rate (40%), report quality (30%), additional observations (10%), upsell conversion (10%), schedule adherence (10%).
Top Performers
Sustained excellence over 90 days+2.1 ↑
+1.4 ↑
+0.3 →
+1.8 ↑
-0.6 ↓
Rising Stars
Fastest improvement over 90 days58 → 77
64 → 79
68 → 83
52 → 65
74 → 85
74.2
Fleet avg score
+3.1 vs 3 months ago
812
Engineers improving
16% of fleet
3,946
Stable (±2 pts)
79% of fleet
242
Declining
5% — coaching triggered
Gate Completion Integrity
3 anomaliesAI monitors completion patterns across 5,000 engineers for suspicious behaviour — identical readings, impossibly fast completions, or statistically improbable sequences.
Pattern flagged — R. Martinez
CO readings of exactly 0.0 ppm on 14 consecutive jobs (probability <0.1% given job mix). Last calibration check: 6 days ago. Recommend: flue gas analyser verification at next depot visit.
All clear — 4,828 other engineers
Completion times, reading distributions, and step sequences within normal parameters. No gaming patterns detected.
Vulnerability Compliance
PSR activeCross-references every job against the Priority Services Register and internal vulnerability flags. Verifies protocols were followed.
Safeguarding referral submitted
D. Reynolds flagged welfare concern at 42 Elm Grove — elderly customer living alone, property in poor condition, possible self-neglect indicators. Referral sent to local authority adult services.
Follow-up required — unresolved from prior visit
Property at 8 Caversham Rd was flagged as "possible hoarding concern" by M. Khan on 22 Jan 2026. No follow-up referral logged in 6 months. Today's visiting engineer (S. Okoro) has been alerted to reassess and submit referral if confirmed.
Engineers pre-briefed with specific needs (language, mobility, oxygen equipment, dementia protocol).