Operations Dashboard
Priority Compliance Item — Same-Day Action Required
A switching-timeline breach affecting 12 contacts has been detected. This must be actioned today to remain Ofgem-compliant.
Fleet Health Overview
Live · updated moments ago
Service Quality
98.4%
Process execution score
+0.6% vs last week · 37 flagged
Issue Radar
!
4.1%
HITL rate (avg 2.3%)
Green levy spike since yesterday 14:00
Satisfaction
4.31/5
CSAT · NPS +42
68% proactive-intervention ratio
Compliance
6/9
Ofgem items compliant
1 breach · 2 at-risk
Commercial
!
6.2%
Gas gross margin (target 9%)
Below target — pipeline maintenance
Escalated to Management
Items requiring your attention — pre-filtered by impact and duration
Root-Cause Detail
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